Frequently Asked Questions

Please contact the store directly

Please contact the store directly

You are not obliged to register to browse our website, but to be able to benefit from all the features we recommend that you do. It's a quick and easy process

There is a "Forgot Your Password" link on the login page. You will be prompted to enter an email address to send a password reset email which will allow you to reset your password. Please ensure that you enter the email address you registered with.

We deliver to a radius of 10km from Evergreens Kempton Park Facility.

Log into your account
Add items to your basket
Checkout your basket after reviewing
Complete your delivery details
Choose a delivery slot (Please note that delivery slots are booked a minimum of 24 hours in advance)
Process payment

Your order is carefully packed prior to being dispatched for delivery to you. The delivery person will arrive at your address within the delivery slot you requested. Please ensure that you check the correctness of the delivery.

There is no maximum restriction on order size

Deliveries are made between 09:00-17:00hrs from Monday to Friday, 09:00-13:00 on Saturdays and 09:00-13:00 on Sundays

Click the “Review and Check Out” out tab and complete the fields

Payments are accepted by Visa, Mastercard and EFT via Payfast.
You will receive a confirmation email acknowledging your order

Should you be dissatisfied with any product that you have purchased please return it to the Evergreens Kempton with its original packaging and proof of purchase within 24 hours of delivery to request a refund

You will not be able to amend an order once it has been placed

Click n Collect is a free service that allows you to place an order online and then come in store to collect it. It is ideal for those customers who are coming into our store but wish to save time in the process -or for those who would rather collect an order instead of waiting for a delivery/p>

The same way as you would book a normal delivery slot. Note that you must place your order before 12h00 to secure a collection slot for the next day -no same day collection service is currently available

You will need to pay on our website as part of the checkout process when placing the order. When you collect, your goods should have already been paid for, and once you are satisfied with the contents you can very quickly be on your way.